Employability Case Studies

Capital City Partnership Case Study

Capital City Partnership (CCP) is an Arm’s Length External Organisation (ALEO) of The City of Edinburgh Council, a not for profit registered charity governed by a voluntary Board of Directors.

CCP is the delivery body for the council’s employability strategy and programme. Its key tasks are to advise, support and develop the city’s Jobs Strategy, and to contract, performance manage and improve outcomes from funded employability services.

Capital City Partnership Logo in front of Edinburgh
There are now over 60 organisations using Caselink (CEP) in Edinburgh, Midlothian and East Lothian to help manage and monitor performance. With it we have full visibility of all clients, which ensures that the correct support is being delivered when and where needed, and the individual’s journey is clearly appreciated. Caselink is an important tool in ensuring our strategy remains joined up, demand-led and client-centred.
Chris Nicol, Capital City Partnership

CCP asked ICONI to develop a Management Information System (MIS) which was tailored to the operational processes. The aim of the MIS is to provide a suitable platform for client case management.

ICONI worked closely with CCP to complete high-level analysis for process and procedure to ensure that ICONI’s Customer Engagement and Progression (CEP) was a suitable match.

CCP required a solution to track and manage their client’s journey from their initial enquiry to the outcome of sustainable employment or better skills. ICONI’s CEP software solution records time spent on delivery of outreach events and support interventions such as events, courses and mentoring.

Caselink (CEP) is the Management Information System currently used by around 60 projects delivering employability support services in Edinburgh, East Lothian and Midlothian.

It was originally developed by ICONI for Capital City Partnership in 2009.

ICONI successfully delivered CCP’s Caselink (CEP) solution in 2009 and it was significantly upgraded in 2012. As of late 2017, it is used by around 60 projects delivering employability services around Edinburgh, East Lothian and Midlothian.

The system has five main advantages

  • For the contract managers at CCP and the Council it provides a reporting tool to examine activity and outcomes
  • For the projects, it provides a day to day management system that can be used for case-managing clients, recording meetings, looking at the caseloads of team members, etc
  • For the programme as a whole it can provide an accurate overview of the client journey
  • It functions as a local research tool
  • It enables more efficient auditing
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