“At Nwes we help businesses thrive, our support helps your business start and grow and our workspace grows with your business”
Established in 1982, Nwes is one of the largest not-for-profit enterprise agencies in the UK. They provide business support, boost self-employment and encourage enterprise. Nwes operates throughout the East of England, London and the East Midlands providing impartial, professional advice and access to personal and business training courses. For those wanting to grow their business, Nwes also offers access to finance advice and serviced business premises.
The Nwes team sought to replace their existing database application with a more up-to-date, sophisticated and user-friendly Enterprise Management System. After a detailed tender process and onsite demonstrations – they chose ICONI’s CEP solution.
CEP offered them the ability to track their customer’s journey from idea to business formation whilst recording all advice, training and finance given.
Once the tender was awarded to ICONI, we immediately began a high-level analysis to fully understand all aspects of the Enterprise Management programme. With our team’s wealth of experience, ICONI were able to offer advice to streamline processes. It was vital that the solution accurately captured all key performance metrics for Nwes’ funders and stakeholders.
ICONI implemented CEP within the agreed timeframe and provided Nwes with high-quality training and user guides. Nwes now has full visibility of each customer, their status and what support interventions they have received over time. Customers can avail of a range of different Enterprise Development programmes, all of which are tracked within the ICONI solution. In addition, Nwes offer premises for their Customers and these can be either virtual, desk-based or full commercial offices.
After implementation, an ICONI Property Management module was developed and integrated within the Enterprise Solution to help manage the office space across all Nwes locations, generate recurring and ad-hoc service charges and produce invoices.