Rehabilitation & Justice Case Studies

Start 360 Case Study

“Our vision is EVERY PERSON STRONGER – we want to create and contribute to a society that can provide support for those who are at risk of becoming vulnerable, and need some help to get back on track and reach their full potential.”

This is Start360’s vision for service delivery across Northern Ireland communities. Start360 offers a wide range of programmes to support their customers, broadly across the areas of health, justice and employability.  This includes supporting people with mental health issues and/or addictions, people who need to gain skills for sustainable employment, and people in custody or leaving custody.

Our Client Information System (CEP) helps us chart a person’s personal journey, their progress and areas for improvement. It is an invaluable tool in identifying how our range of innovative programmes can best meet the needs of clients – it also supports our staff in their regular reviews, supports managers in reporting to funders and supports me in reporting to our Board.”
Anne-Marie McClure, CEO

ICONI were asked by Start360 to develop and implement a software solution using our Customer Engagement and Progression (CEP) framework. The project started with an in-depth, fast-track analysis of Start360’s operational processes and guidelines requirements. Throughout the analysis, ICONI offered support and advice, using our experience in developing similar systems to ensure operational processes were streamlined.

It was essential for Start360 that the solution focused on the needs of their customers whilst ensuring data was collected accurately for reporting purposes for their funders and stakeholders.

Key features of CEP include Client Case Management and the recording of a range of positive outcomes which form the basis of the programme’s sophisticated performance metrics.

ICONI successfully delivered the solution within the agreed timeframe. The software is now used by over 100 staff across Northern Ireland to track and support Start360’s service users throughout their journeys.

Key Results

  • The ICONI CEP solution tracks a person’s support journey ensuring that they are provided with the best possible interventions and resources at all times
  • A high performance analytic and reporting tool for instant access to the information required
  • A dedicated Technical Account Manager in addition to a high-quality help desk for queries
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