ICONI Enterprise Manager is a multiuser, multi-location Customer Relationship Manager (CRM) solution which helps organisations to record, monitor and report on interactions with their clients.
ICONI Enterprise Manager is suitable for any organisation that manages multiple clients and may be using paper-based facilities, spreadsheets or basic database systems. Installing a CRM system will help automate all records and organise them in a simple and more efficient way. The components included in ICONI Enterprise Manager are:
- Detailed individual/client and organisational information (with full categorisation);
- A history of all client interactions;
- Seamless tracking of client enquiries, referrals and meetings;
- Time tracking against client facing activity;
- User notifications/alerts based on defined business rules;
- Real time reporting.
ICONI Enterprise Manager can be easily configured with additional modules, see the Modules section on the menu for further details. Organisations that can benefit from our system include:
- Enterprise Agencies;
- Enterprise Zones;
- Economic Development Agencies;
- Chambers of Commerce;
- Central and Local Government Departments.
What makes our CRM system better than our competitors is that we can quickly configure it to precisely match each organisations requirements and internal procedures. Every organisation is different and we believe therefore that each should be able to have a solution that delivers exactly what they want and need. Please click on our recent case studies to see how we helped improve our client’s work processes with our software solutions.