Who Uses Customer Engagement and Progression (CEP)?

CEP is ideal for organisations that support Economic & Enterprise Development.

The Economic and Enterprise Support sector helps local enterprise agencies (LEA’s) to support individuals in their journey to entrepreneurism. These organisations offer a range of business support services covering Finance, Advice, Training and Premises supporting anyone who would like help in both starting and growing a business.

The sector aims to provide independent, confidential, impartial business advice and training; access to finance; business premises and prepare young people for the world of work. It plays a significant role in encouraging enterprise and assisting with long term economic sustainability and growth, through the design, development and delivery of products and services.

ICONI Software experience in working with various enterprises and organisations throughout the UK and Ireland means we have a thorough understanding of the requirement of a MIS system.

We support you by offering CEP – our easy to use, web-based application that is tailored to manage, track and report on interactions with your clients.

Our CEP Solution can provide you with:

  • Detailed Enterprise and Programme Management modules that are mapped exactly to your requirements
  • Detailed Tenancy and Property management modules which can be configured and mapped exactly to requirements including a financial management and conference management facilities
  • Easily manage, verify and track and your financial data such as expenses and grants
  • Detailed client and organisational information including interaction history
  • Easily manage, track and report on every stage of your customer’s journey
  • Access to a consistent collection and easy collaboration of all customer information, documents and interactions across various delivery partners
  • Improved staff performance and viable results that can be quickly reported on
  • A Multi-user, multi-location application
  • All the tools to maximise efficiency and reduce staff administration time
  • 27001 Security Certified for peace of mind with personal data.

CEP has been used by many Enterprise firms across the UK & Ireland. Click on the case studies below for more information.