Who Uses Customer Engagement and Progression (CEP)?

CEP is the perfect solution if you help people find and maintain employment.

Employment Related Services support customers, clients and communities to improve their career development or entry/re-entry into sustainable employment, thus reducing dependence on welfare benefits and issues commonly associated with unemployment; including lower access and engagement in education and poorer health.

ICONI Software are industry experts and a leading software provider in the area of Employability, and we have unique experience in delivering and supporting large employability projects across the UK.

Our CEP Solution provide you with:

  • User focussed, hands-on case management tool which has been shaped by our own customers’ wants and needs
  • Quick and easily access to critical customer data including key contacts, history and interventions giving you a complete picture of an individual’s employment and training needs
  • Easily manage, track and report on every stage of your customer’s journey to sustained employment
  • A customer portal where your customers can review their progress, action plans etc from their mobile device.
  • An Employer Engagement CRM tool to record activity with your employers
  • Vacancy matching to suggest potential vacancies for your customers
  • Access to a consistent collection and easy collaboration of all customer information, documents and interactions across various delivery partners
  • Easily manage, verify, track and record your financial data such as expenses and grants
  • Maximise efficiency and reduce staff administration time
  • 27001 Security Certified for peace of mind with personal data.

Click on the Case Studies below to find out more.