Who Uses Customer Engagement and Progression (CEP)?

CEP can help you deliver the best possible learning experience to your customers.

Each year, thousands of learners are given the support that helps them unlock their employability potential or promotional prospects as a result of attending vocational training, apprenticeship and skills based programmes.

ICONI are pleased to be involved with helping these people progress through their education journey and into sustained long-term employment.

CEP is used throughout the UK and Ireland to track and report on, Careers Guidance, Apprenticeship programmes, Counselling Support and many other learning support programmes.

If you are an organisation that helps support learners to develop their skills and confidence through training or apprenticeships programmes then CEP is perfect for you. All our systems are designed with focus on the support needs of the individual clients, while at the same time capturing key performance metrics.

Our CEP Solution provide you with:

  • User focussed, hands-on software which has been shaped by our own customers’ wants and needs
  • A powerful case management tool to help advisors and support staff work more efficiently and effectively
  • A customisable and extensive Learner Engagement tool to organise records, schedule meetings, record relevant courses, note attendance records and record outcomes
  • A Counselling Support Programme tool meaning information is instantly available to the relevant personnel
  • Access to detailed programme analysis showing accurate management information and financial analysis
  • A high performance analytic and reporting tool for instant access to the information you need the moment that you need it.
  • 27001 Security Certified for peace of mind with personal data.

More information can be found in our case studies below.