Who Uses Customer Engagement and Progression (CEP)?

Encourage your customers into wellness help transform their lives using CEP.

Long term health conditions – rather than illnesses susceptible to a one-off cure – now take 70% of the health service budget. Across the UK there are now many support programmes to support people with these lifelong illnesses.

Our Customer Engagement and Progression (CEP) software contains everything that you need to effectively deliver your wellbeing and disability support programmes.

CEP works by tracking a customer’s full support journey from referral through to the completion of the programme, ensuring that they are provided with the best possible resources and support available for them.

This includes organisations that provide support to individuals to improve their mental and physical health and wellness.

Our CEP Solution provide you with:

  • User focussed, hands-on software which has been shaped by our own customers’ wants and needs
  • Quick and easily access to critical customer data including key contacts, history and interventions giving you a complete picture of an individual’s current situation
  • The ability to sign post to your preferred specialist support providers
  • Easily manage, track and report on every stage of your customer’s journey to better health or sustained employment
  • Improved staff performance and viable results that can be quickly reported on
  • Access to a consistent collection and easy collaboration of all customer information, documents and interactions across various delivery partners
  • Easily manage, verify, track and record your financial data such as expenses and grants
  • Maximise efficiency and reduce staff administration time
  • 27001 Security Certified for peace of mind with personal data.

For more information on how CEP can support you, click one of the case studies below: