CEP is the perfect solution if you help people find and maintain employment.

Employment Related Services support customers and communities to improve their career development or entry/re-entry into sustainable employment, thus reducing dependence on welfare benefits and issues commonly associated with unemployment; including lower access and engagement in education and poorer health.

Our CEP solution is used by thousands of employability practitioners working in public, private and not-for-profit organisations across the employability sector, including local and central government, welfare to work organisations and charities.

CEP is perfect for the ‘payment-by-results’ model adopted by many employability programmes. CEP can be fully configured to your operational processes so that when milestones are met then CEP will automatically trigger payments/invoicing.

Features of CEP for Employability

Full Customer Tracking/Case Management

Tracks every stage of your customer’s journey from ‘Initial Referral’ to ‘Sustained Employment’.

CEP Portal

Customers can access aspects of their engagement (Meetings, Interventions etc) through their mobile.

Job Vacancy Management

Built in CRM tool to manage employer relationships and vacancies.

Supply Chain Management

Manage multi-tier supply chains across multiple delivery partners & locations.

SMS and Email Communications

SMS & email messaging are integrated within the system allowing for quick & effective communications

Customer Expenses and Grants

Customer expenses and grants can be recorded, verified & tracked within CEP.

Referrals Management

Ability to manage customer referrals internally, to partner organisations & to third parties.

Full Reporting & MI

Real-time, drill-down management reporting is available for all users tailored to their role.

This list is not exhaustive, if there is a module or feature you require don’t hesitate to get in touch for a consultation.

Benefits of CEP for Employability

  • Seamless fit with employment related programmes and delivery strategies
  • Ensures consistent collection of all customer information and interactions across all delivery partners
  • Integrated document generation, storage and version tracking reduces administration overheads
  • Extensive reporting gives live management information as and when required and at all user levels
  • Improves performance management of your own staff and supply chain
  • Maximises efficiency, increases productivity and reduces administration time
  • Fully configurable to your ways of working, your processes and workflow
  • Manages, tracks and reports on every milestone of the ‘journey to work’
  • Supports with auditing & compliance using workflows and processes agreed with you

Advantages of Working with ICONI

Specialists in the Area of Employability
Employability Programme Experience
‘Best of Breed’ Employability Product

Helping You Change People's Lives

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