Published 11th June 2019
Meet the team…
Name: Dean Carville
Job title: Head of Operations
My background: Before joining ICONI, I completed an Honours Degree in ICT and worked at organisations including Dunbia and Fujitsu, within their IT Support Teams.
I have always enjoyed working directly with people, including customers, end users and staff and get a buzz from the daily challenge of working across many different business areas.
My role at ICONI: I play a key role in ICONI’s management team and I am responsible for the delivery of our services and solutions to our customers, as well as our internal processes around ISO, HR and Recruitment.
I directly manage the delivery teams including the Developers, Business Analysts and Support Staff, to ensure that we are providing our customers with the solution that meets their programme delivery requirements.
What are your current challenges? My challenges are around juggling project delivery and process improvement. This means that a lot of my time involves trying to improve quality but delivering it more efficiently. I need to spend more time working on the business, not in it.
My values and what drives me: I am driven by the sense of responsibility that we have for our customers, as well as deadlines and a desire to constantly improve.
I get quite annoyed when something is below standard, and it will continue to annoy me until it’s at the standard both myself and our customers expect.
What I like about working at ICONI: I love that we are very busy and that every day is different and full of challenges. I love solving problems, and our working environment is ideal for this. Our team are all close and speak every day which isn’t always a culture that you would find in a much larger company.
My perfect day: A day with my family, spending time together. To top it off, a Chinese meal in the evening (after the kids are in bed) would make a great day, perfect.
When I’m not working… I am married with 2 kids; a 5-year-old girl and 2-year-old boy. In my spare time I enjoy spending time with my them which usually involves trips to the zoo, cinema or the park. I am also an avid Manchester United and Star Wars fan, so I’ll try and catch as many matches as I can, when the kids let me.
My hidden talent: I used to run a gaming clan in my late teens which was No.1 in the UK for that game.
My top 3 books or podcasts: Unfortunately, I don’t read often enough now but have enjoyed some spy-based novels in the past and typically enjoy anything period-based such as around the time of Henry VIII. Nowadays, I frequently listen to Podcasts during my commute into the office (1.5 hrs) ranging from Business, Star Wars or Manchester United related.
My favourite quote: I am motivated by being the best I can be but my inspiration on a daily basis has always been my family.
My favourite place: Home, Old Trafford, Greece and the office!
How would my friends and family describe me? Argumentative.