Meet the team… Shannon Richards

Published 8th June 2020

Name: Shannon Richards

Job title: Cloud Support Engineer

Shannon Richards

My background: I grew up and still live in the seaside town of Bangor, I don’t think I could leave it as my black Labrador Sully loves the sea too much. I didn’t stray too far and attended Queen’s University Belfast where I studied Computing and IT. During my time there I took on a placement year at Belfast City Council as a Digital Analyst, this allowed me to gather skills including working independently, managing and prioritising my assigned workload and working with multiple teams.

Bangor marina, County Down, Northern Ireland
Bangor Marina, County Down, Northern Ireland

My role at ICONI: I am a Cloud Support Engineer at ICONI. My role primarily is managing the Service Desk and providing ongoing support to our customers. I feel it is important to have a high standard of support, so the customers get the best out of our software solutions.

What are your current challenges? As I have been recently appointed as a Cloud Support Engineer, my current challenges are investigating cloud technologies and learning how they can integrate into our software environments. I have also been taking on more development tasks, which is keeping me very busy.

My values and what drives me: A few values that drive me are honesty, commitment, success and to be challenged. I believe these four values play a large part in my role in delivering a high level of support and ensuring a high customer satisfaction level.

What I like about working at ICONI: I enjoy working at ICONI as it brings new challenges every day, no working day is the same. I like that as it is a specialist software company, I can take on challenges that are outside my job role so I can learn and expand my skill set. Our Managing Director, Liam Jordan, also arranges great team building days out.

My perfect day: Getting on a plane and stepping off in Florida then on to the bus to Disney World with an ice-cold G&T in my hand!

When I’m not working… In my spare time I like going to the cinema/watching movies of all genres. I regularly take my dog out to the beach/parks with friends (conditions permitting).  I also enjoy attending gin/wine tasting events with friends or family.

My top 3 films: Shawshank Redemption, Finding Nemo, Star Wars – all of them! But if I had to choose one from Star Wars, it would be Return of the Jedi.

My favourite quote: Quotes are not really be my thing, but one that sticks from childhood is the simple “Just keep swimming” from Dory in Finding Nemo which I interpreted as to keep trying, and don’t give up, no matter how hard the task in hand is.

Where’s your favourite place in the world? Disney World – there’s nothing more magical than taking that first step on to Main Street USA!

How would my friends and family describe me? They would describe me as generous, loyal, committed, a bit sarcastic, and straight to the point.

Accreditations, Partnerships and Memberships

Microsoft Partner Youth Employment UK ersa Bramble Hub ISO/IEC 27001 ISO 9001 Northern Ireland Chamber of Commerce and Industry Institute of Employability Professionals Crown Commercial Service Supplier