Who we are

For over 17 years ICONI has been specialising in delivering beneficiary support solutions within Economic and Enterprise Development, Employability, Skills & Learning and Social & Wellbeing sectors. We are a Microsoft Partner, ISO9001 & ISO27001 accredited and have 100% success rate in project implementation. We are a preferred supplier of Shaw Trust delivering the Department for Work and Pensions’ (DWP) Work Programme.

ICONI has implemented solutions for Nwes, one of the largest not-for-profit enterprise agencies in the UK and works alongside Ireland’s largest recruitment agency and a global provider of staffing, recruitment, training and outsourcing services, Cpl.

Our vision is:

“To be the leader of ‘Beneficiary Support’ solutions that empower our Customers to maximise positive outcomes for all stakeholders involved in changing people’s lives”.

Our continued success stems from our Customer Engagement & Progression (CEP) framework alongside our customer focus and our experienced, talented team who have a wealth of product and industry knowledge.  This knowledge is reflected in our expert software solutions and quality support services.  Our customers benefit from our dedicated, Support Team who are available to efficiently process and manage all support queries.

Read more about our team here.

Are you ready to implement your CEP project and start improving your customer’s lives?

Contact us today for more information, arrange a webinar or an onsite workshop.


Our Approach

Our approach to delivering projects is to quickly configure our cloud-based software framework, called CEP, to mirror our customer’s core business processes.  We aim to provide an outstanding, value for money software solution and our ethos is built on achieving 100% customer satisfaction.


1. Analysis

We fully analyse your business processes and quickly gather your requirements using our fast-track methodology.


2. Configuration

We quickly configure our CEP software to exactly address your requirements.


3. Implementation

We implement your solution with the appropriate user training and ongoing support.

Accreditations, Partnerships and Memberships

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