Shaw Trust: Work Programme

ICONI Software implemented an operationally complex solution to manage the Work Programme.

Shaw Trust delivered the Department of Work and Pensions (DWP) Work Programme within multiple areas of London.  This programme helped support individuals from the initial referral through to employment with in-work support (and all support stages in-between).  In-built assessments were used to help determine the support a Customer required.

ICONI MPS diagram

Let's discuss how your programme ensures compliance across all stages of support.


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Your operational processes are mapped into the ICONI solution to ensure compliance



Per year of the programme delivery


End-to-End Partners

Full Supply Chain Performance Management

Fully compliant delivery of your programme to help optimise outcomes.

The aim of the programme was to help individuals, often with multiple barriers to employment, find and stay in work.  The ICONI solution ensured a high level of compliance during the delivery of support services across multiple locations.  The solution featured:

  • Customer Case Management
  • Supply Chain Management
  • Customer Group Sessions
  • Job Matching & Vacancy Management
  • Specialist Support Tracking
  • Document Generation & Storage
  • Finance & Claim Management


With this platform, we know exactly where a customer is, what support they have received or planning to receive and our managers can effectively monitor each advisor’s caseload.

Phil East,
National Partnership Manager

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    Accreditations, Partnerships and Memberships

    Microsoft Partner Youth Employment UK ersa Bramble Hub ISO/IEC 27001 ISO 9001 Northern Ireland Chamber of Commerce and Industry Institute of Employability Professionals Crown Commercial Service Supplier