What is Customer Engagement and Progression (CEP)?

ICONI’s Customer Engagement and Progression (CEP) software is a case management system that has been designed for industries who help others including:

  • Employability
  • Health & Wellbeing
  • Education & Skills
  • Enterprise & Economic Development
  • Rehabilitation and Justice

CEP is designed to help you help others and has been shaped by our users over the last 17 years. It is fully configurable and can be mapped to meet your operational processes.

CEP is cloud based and your sensitive data is stored safely in the UK or Ireland. It is fully configurable to meet the design of your programme/project.

Benefits Include:

  • CEP is multi-programme ready – whether you have 1 programme or multiple, it is your single software solution saving your company both time and money
  • CEP is modular – with the modular framework, CEP will save you money as you will only pay for what you use.
  • CEP is scalable – it is supply chain ready, meaning you have full control over your delivery partners and it can be delivered across multiple regions
  • CEP is flexible – it can be mapped to your operational delivery model
  • ISO 9001 and ISO 27001 qualified
  • Microsoft Application Development Partner

Our continued success stems from our Customer Engagement & Progression (CEP) framework alongside our customer focus and our experienced, talented team who have a wealth of product and industry knowledge.  This knowledge is reflected in our expert software solutions and quality support services.  Our customers benefit from our dedicated, Support Team who are available to efficiently process and manage all support queries.

CEP Logo
  • Multiple Programme Ready
  • Secure Cloud Technology
  • Improved Efficiency
  • Modular and Scalable
  • Fully Configurable


Your customer can be an individual, group of individuals or an organisation seeking support services such as preparing for work, debt management and caring



The engagement is all the support services an organisation delivers to their customer – e.g. action planning, meetings, correspondence, SMS, email, courses, goals, interventions, recording outcomes etc. All these services help generate ongoing support interactions


The progression is positive changes or outcomes in customer circumstances such as learning a new skill, gaining sustained employment or starting a new business