Our Product - Customer Engagement and Progression (CEP)

ICONI’s Customer Engagement & Progression (CEP) software is a cloud-based case management system that has been designed for industries that help support beneficiaries.

CEP is designed to help you, help others and has been shaped by continuous feedback from our users. It is fully configurable and can be mapped to exactly meet your operational processes and programme guidelines.

We have developed a wide range of features and modules for CEP, so it can be configured to your requirements easily, quickly and cost effectively.

At ICONI we understand that data security is important to you so your sensitive data is stored safely within the UK or Ireland.

Our continued success stems from our Customer Engagement & Progression (CEP) framework alongside our customer focus and our experienced, talented team who have a wealth of product and industry-specific knowledge.  This knowledge is reflected in our expert software solutions and quality support services.  Our customers benefit from our dedicated, Support Team who are available to efficiently process and manage all support queries.

How you can benefit using an ICONI solution

  • CEP is Multi-Programme Ready – Multiple new programmes can be added to the same platform, all with different operating processes and delivery models e.g. Skills & Education alongside Employability. CEP Modules, which are configured within a programme are reconfigurable and can be shared with other programmes, delivering more value across your organisation.
  • CEP is Easy to Implement - CEP can be configured within weeks using our proven and successful fast-track delivery methodology. Our expert implementation team will ensure all user training is completed prior to going live and we will continue to monitor and work with you during the initial period to ensure a smooth transition.
  • CEP is Scalable - CEP can be delivered in a single region or across multiple regions. It is supply chain ready, which means you have full control over your delivery partners and proforma invoices can be automatically generated based on performance and payment triggers.
  • CEP is Compliant - As CEP is designed to map to your organisation’s operational processes and programme delivery structures. It automatically notifies users when key milestones have been reached, links document evidence and when required, initiates in-built authorisation workflow.
  • CEP is Mobile - With the ICONI Portal, CEP is available for your customers to access via personal computer or mobile devices. Access to levels of data can be configured but can include viewing upcoming appointments, actions and electronic support resources.
  • CEP is Easy-to-Use - CEP uses the latest Internet technologies, is extremely user-friendly and has been built on years of best practice and feedback from users. The user interface helps drive efficient operational delivery and performance via user notifications and visual dashboards.

ICONI's CEP Sectors

ICONI’s Customer Engagement and Progression (CEP) software is a case management system that has been designed for industries who help others including

CEP Case Study Testimonials

Enterprise Northern Ireland has worked in partnership with ICONI Software for almost 15 years during which time they have developed a range of solutions for a diverse range of our business needs.
Stephen Edwards, Enterprise Northern Ireland’s Financial Controller
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