ICONI’s Customer Engagement and Progression (CEP) software is a case management system that has been designed for industries who help others including:
CEP is designed to help you help others and has been shaped by our users over the last 17 years. It is fully configurable and can be mapped to meet your operational processes.
CEP is cloud based and your sensitive data is stored safely in the UK or Ireland. It is fully configurable to meet the design of your programme/project.
Our continued success stems from our Customer Engagement & Progression (CEP) framework alongside our customer focus and our experienced, talented team who have a wealth of product and industry knowledge. This knowledge is reflected in our expert software solutions and quality support services. Our customers benefit from our dedicated, Support Team who are available to efficiently process and manage all support queries.
Your customer can be an individual, group of individuals or an organisation seeking support services such as preparing for work, debt management and caring
The engagement is all the support services an organisation delivers to their customer – e.g. action planning, meetings, correspondence, SMS, email, courses, goals, interventions, recording outcomes etc. All these services help generate ongoing support interactions
The progression is positive changes or outcomes in customer circumstances such as learning a new skill, gaining sustained employment or starting a new business